Parent FAQs

Wigan Youth Zone is open 7 days a week, all year round except for bank holidays. To see what sessions are on – check out our session’s timetable.

There are different sessions on each day, the sessions are split into juniors and seniors. Junior sessions are open to all members aged 8 through to year 6 of primary. Senior sessions are open to all members in High School and up to the age of 19 (or 25 for those with additional needs).

We have a huge selection of activities to get involved in at Wigan Youth Zone, we have dedicated areas open 7 days a week for all members as well as special events. Here’s a taste of just some of the activities we offer here; tennis, judo, boxing, football, skate park, guitar lessons, climbing, day trips, cheerleading, drama sessions, street dance, textile design, pottery, knitting, hairdressing, nail art, baking, CV building sessions and much, much, much more. Take a look at our activity area pages to find out more about what each of our rooms teams offer for members. We don’t offer pre-booking for all our activities at the youth zone, this is because we like to give all our members the freedom to book onto whatever activity or session they like when they arrive on any particular day. Due to the Pandemic we are currently have a pre-booking system only, to book a Junior Session click here, to book a Senior Session please book

The safety and wellbeing of young people is our top priority at Wigan Youth Zone. We’ve put a number of robust safeguarding measures in place to ensure the premises are as secure as possible for everyone on-site.

Our safety protocols include:

  • A lock-door policy managed by reception to control building access

  • A secure sign-in system for all young people, staff, and visitors

  • Full CCTV coverage throughout the building and outdoor areas

  • A fully gated perimeter to maintain secure boundaries

  • Enhanced DBS checks for all staff and volunteers

  • Mandatory DBS proof for any visiting professionals

  • Regular lockdown drills to ensure preparedness in emergencies

We also work closely with local safeguarding partners and regularly review our policies to make sure we’re aligned with best practice. If you have any questions or would like to visit and see our safeguarding approach in action, we’d be happy to welcome you.

We operate the same as any activity centre like ours and with all such facilities, there is small risk with any adventure activity that young people partake in when at the Youth Zone. To ensure this is a rare occurrence (would change for- to ensure risks are managed), each area is manned by a member of staff – meaning that young people in each area are supervised at all times. The safety of our young people is paramount therefore all activities throughout the Youth Zone adhere to our Risk Assessments.

Seniors (those in High School or up to age of 19) are free to leave the youth zone whenever they like. Juniors (aged 8 through to year 6 of primary) who enter and exit the premises are monitored, as a rule they must be signed out of the youth zone by a parent or carer. If there are circumstances where a junior member needs to leave the youth zone on their own, prior notice needs to be given to our reception team and signed off by a parent/carer.

We do offer D of E awards to members at the youth zone, this is open to all members – find out more about our Duke Of Edinburgh scheme here.

Our reception team is available 7 days a week and can answer most general questions – call 01942 612 061 to speak to the team. Alternatively, if your query is quite specific – take a look our contact us page and you should be able to find the right person to speak to here.

The main costs for Wigan Youth Zone are £5 for an annual membership and then just 50p for each individual visit – we try to keep costs low so the facilities are accessible for everyone. Our Holiday Club provision costs £12for the full day. . For further information, go to our Holiday Club page. From time to time, the Youth Zone organise day trips and weekend residential breaks that incur additional subsidised costs. If your child is invited to one of these trips, you will be made aware prior to the event.

There is no parking available at Wigan Youth Zone, however we do have a drop off point directly outside the entrance of the building. We are in the centre of town and accessible via major transport links in Wigan.

We do offer tours around the youth zone for parents or carers wishing to see it first hand, this is on an appointment basis. Please contact WYZ reception to organise a date and time for a tour on 01942 612 061.

The Youth Zone policy is that tours with parents should not happen at the same time as our sessions for young people – therefore, the only times we can offer tours are before 4pm on weekdays, before 11am on the weekend (staffing dependent) or between 3-4pm on the weekend.

Our holiday club operates throughout all Wigan school holidays and is open to all those aged 8 – 11 years. We offer all the usual dedicated areas such as music room, climbing wall but also themed weeks with additional activities and special sessions. On top of all that young people can book onto chaperoned day trips for an additional cost on certain days of Holiday Club. The Holiday Club is open 8am – 6pm each day.. The price of Holiday Club is £12 per day which includes a breakfast, lunch and a snack. You can book onto Holiday Club using our Holiday Club Booking system, call on 01942 612 060 or pop into reception and book in person. Due to the Covid Pandemic the Holiday Club provision are currently 8am – 3pm.

All children and young people are welcome at Wigan Youth Zone, regardless of their needs and requirements. We have trained staff covering all our sessions so we can offer bespoke support for all the young people that attend the Youth Zone and their needs are met whilst their here. To ensure that young people are fully supported from the very beginning, we ask parents/carers to speak to one of our Inclusion Team before their child’s first visit so we are fully informed and can provide all the support they need. For further information click here or if you have any questions specific to a member, email our Inclusion Team on engagement@wiganyouthzone.org and they will be happy to discuss your child’s needs.

We ask all young people who attend the youth zone to respect the staff, building and other members when attending a session. All new members should also agree to Wigan Youth Zone’s behavioural policy, when signing up to a membership at the youth zone.

Find out more about becoming a junior member at Wigan Youth Zone on our Junior Club webpage. We do also offer all new members additional information on Junior club – click here to download our junior club info pack. A hard copy is also available at WYZ Reception for all new members.

We have individuals with airborne nut and coconut allergies in the building. To ensure everyone’s safety, we ask that no items containing nuts or coconuts are brought into the Youth Zone. If you notice any, please inform a staff member immediately.